Winter Palace Tea

Free Shipping

Enjoy free shipping to Canada & USA for orders over $150.

Regular Post

UPS, Ground, 6 - 7 Business Days Delivery

Express Post

UPS, 3 Business Days Delivery

Shipping to USA

UPS, 3 Business Days Delivery standard on all orders.

On Orders Greater Than $800 Cdn - DHL Express two-day Delivery

Shipping Rates

All shipping charges are calculated in real-time during the check out process.

Duties & Taxes

Vansing Distribution Group is not responsible for the collection or payment of duties or taxes. The receiver is responsible for the payment of any duties or taxes issued by the destination country. This amount varies from country to country.

Vansing Distribution Group

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Vansing Distribution Group is pleased to launch the first TWG Tea Boutique & Tea Salon in North America. We are looking for energetic, innovative and committed candidates with relevant experience to join us in this exciting journey. Located in the heart of downtown Vancouver, TWG Tea Salon & Boutique will be located among the elite brands on the Rodeo Drive of the North - Alberni Street. Come be an integral part of something big with endless career progression! Join our opening team, bringing luxury tea & tea accessories and Tea Gastronomy to the forefront in Canada. This is your opportunity to work with the highest quality teas and exceptional food!

Customer Service Manager

Job Description

• Oversee our customer service team
• Set reasonable customer satisfaction goals and work with the team to meet them on a consistent basis
• Interact with customers, responding to their questions and guiding them to the appropriate service
• On-board new employees and train them based on your expertise and skill set
• Create and implement an effective customer loyalty program
• Maintain an orderly workflow according to priorities
• Manage staff and assign duties

Requirements

• A university degree in business administration or other field related is required
• Experience in customer service and supervisory is usually required
• Customer service orientation
• Excellent knowledge of management methods and techniques
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to translate your skills to other employees through training and mentoring

Please send resume to careers@vansingdg.com

Only shortlisted candidates will be notified

Marketing Manager

Job Description

• Builds, develops and maintains strong client relationships through proactive and consistent communication that ensures project delivery and results are meeting expectations for being on time, and on budget
• Proactively develops client relationships through early and regular phone check-ins, lunches, social events and connecting at various business events
• Identifies share of wallet opportunities to grow existing client revenue through strategic marketing
• Ensures successful strategic direction and alignment of brand messaging on all client deliverables
• Actively pursues ongoing education of clients’ industries and markets for strategic insights and trends that may impact their marketing success
• Supports business development function through active participation in sales meetings as required, creating presentations, scope of work, writing proposal details,
• Actively networks within the marketing field, BC food and beverage industry, and manages new contacts
• Reviews creative briefs for to ensure brand consistency and strategic direction

Requirements

• Bachelor's Degree
• Suggested minimum of 5 years' experience in brand marketing
• Knowledge with tea culture and give guidance to editorial and design team
• Excellent research, communication, writing, editing, and proofreading skills
• Energetic, detail oriented, and organized, with strong time management skills
• Excellent with the development of brand and integrated campaign strategic plans and recommendations.
• Brief brand service and inspire solutions.
• Generate brand-building ideas and strategies.
• Review work and recommendations to ensure strategic accuracy.
• Build strong relationships with senior level client contacts
• Provide strategic support in new business
• Keep up to date with industry trends

Please send resume to careers@vansingdg.com

Only shortlisted candidates will be notified

F&B/Retail Associate

Job Description

• Responsible for offering friendly and efficient services to all guests
• Process guests orders to ensure that all items are prepared and served promptly
• Assists in setup and clear down of the TWG Tea Salon and Boutique operations 
• Receiving and checking of inventory of goods and supplies
• Handling of cash, POS system and reports
• Generate sales through Relationship Selling
• Maintain a high level of customer service
• Participate in merchandising and promotional activities
• Ensure accuracy in all transactions, inventory, and procedures
• Maintain a high level of product and service knowledge
• Maintain a professional appearance, demeanor, and attitude at all times

Requirements

• Minimum 2 to 3 years of experience in Fine Dining and/or Luxury Retail
• High initiative and positive attitude
• Good Communication Skills 
• Good Command of the English language, Mandarin speaking is an asset
• Positive Energy; Stress Management Skills
• Problem Solving Ability
• Adaptability/ Flexibility
• Results Focused
• Creative and Innovative Thinking
• Upstanding Ethics and Integrity
• Accountability and Dependability
• Team Player; Self Starter

Please send current resume to careers@vansingdg.com

Only shortlisted candidates will be notified

Kitchen Assistant

Job Description

• Responsible for washing of kitchen equipment, crockery, cutlery and all other general cleaning duties within the kitchen
• To ensure the dishwashing area is kept clean and to the hygiene standards of the company's Health & Safety Standards
• Ensure any other cleaning duties are carried out as requested

Requirements

• Able to learn and adapt to various line positions within location
• The ability to work effectively in a team environment
• Must present a positive and professional attitude at all times
• High initiative and positive attitude
• Good command of the English language
• Japanese speaking an asset

Please send current resume to careers@vansingdg.com

Only shortlisted candidates will be notified

Commis Chef

Job Description

• Ensure consistency in quality of dishes at all times 
• Communicate with Chef de Partie or Sous Chef with any equipment issues and/or products needing to be ordered
• Support brand standards through the training and assessment of your team 
• Take daily temp logs and hot/cold logs following haccp regulations
• Knowledge of activities in other departments and implications 
• Ensure compliance with Food Safe regulations and Health and Safety Standards

Requirements

• Ability to work well as a team player in a fast-paced, energetic environment
• Proven ability to plan, implement, and achieve goals
• Ability to present a professional image with personal grooming, words and actions
• Open availability and flexibility to work nights, weekends, and store openings and closings to meet the needs of the business
• Vocational trade certification
• Food Safe Level One
• Ability to perform with precision, accuracy and a eye for detail
• Flexibility as schedules change to fit our clients needs
• Always maintaining a positive, welcoming demeanour 
• Ability to work long hours on your feet in a high paced environment
• A strong character and work ethic
• An eagerness to contribute to the overall success and growth of the team, family and brand.

Please send current resume to careers@vansingdg.com

Only shortlisted candidates will be notified